Shipping policy

Last updated: November 10, 2026

Thank you for shopping with SOLUNE. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping cost

Standard shipping is free on every order to the United States.

Processing time

Orders are processed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding holidays).

Delivery time

Our products ship from our supplier's international warehouse. Once your order ships, delivery usually takes 7 to 15 business days, so most orders arrive within 8 to 18 business days of purchase. These are estimates, not guarantees: carrier delays, customs checks, weather, and peak holiday volume can add time.

Holiday orders

For delivery before December 25, we recommend ordering by December 1. Orders placed after that date may arrive after the holiday.

Tracking

You will receive an email with a tracking number as soon as your order ships. Tracking can take a few days to show movement after the first scan.

Orders with more than one item

Items in the same order may arrive in separate packages on different days.

Where we ship

We currently ship to addresses in the United States only.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it; we can only change an address before the order ships.

Lost, late, or damaged packages

If your tracking has not updated for 10 business days, your order has not arrived within 25 business days of purchase, or it arrives damaged, contact us and we will send a replacement or issue a refund.

Changes and cancellations

You can cancel or change your order free of charge until it ships. Once it is in transit we can no longer modify it, but you can return it under our Refund Policy.

Questions

Email us at peytoncollins1107@gmail.com and we will reply within 1 to 2 business days.